PAWC SUCKS AND I PISS ON THEMPennsylvania American Water Company... SUCKS!

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Welcome to PAWCSUCKS.com
If you're stuck with Pennsylvania American Water Company, 
then welcome! We feel your pain...
Pennsylvania American Water News Items


6/17/2010: PA House Health & Human Services Committee investigating use of Chloramine by Pennsylvania American Water.

6/15/2010: A "Series" of main breaks for PAWC Nittany customers.

6/6/2010: American Water not exactly popular even in their home state of NJ. 


6/4/2010: Pennsylvania American Water Main Break Closes Street for Two Months... They "hope" to have it reopened soon.

6/3/2010: Pennsylvania American Water main break leaves 80 families in West Elizabeth without water, causes extensive damage.


6/2/2010: Pennsylvania American Water Boil order in Butler - "bacteria, viruses and parasites"

6/1/2010: PAWC issues mandatory conserve order barring customers from using water for showers, dishwashing, flushing, cooking or drinking

5/27/2010: Boil order in Newcastle due to bacteria.

5/27/2010: American Water CEO to participate in NYC financial conference on June 8. He has also recently done two separate financial conferences on 5/26 and 5/27, plus a Global Water Summit on 4/26...in Paris. Maybe PAWC wouldn't suck so much if he was home minding the store?

5/26/2010: Another PAWC water main break, in Pittsburgh.

5/20/2010: Borough insists on water tests after Pennsylvania American Water adds Chloramine.

5/13/2010: Town council waives requirements for PAWC at request of developer.

4/29/2010: OCA files four complaints against Pennsylvania American Water in Claron, Claysville, Coatesville and "Northeast".

4/27/2010: PAWC proposes $6/month increase in average water bill.

4/16/2010: Discolored PAWC water in Wilkes-Barre


4/5/2010: PA Office of Consumer Advocate (OCA) files complaint against Pennsylvania American Water Company.

Earlier, but still interesting:

Pennsylvania American Water Receives $2.2 MIL in state funds from PA Governor's "Pennvest" program for Cumberland County projects. (Anyone seen 'em spending $2.2 MIL in Cumberland?)

Yet another Pennsylvania American Water mandatory "conservation" order, in Pittsburgh
Think Pennsylvania American Water Company SUCKS? Here are some ideas for what to do:

Share your Pennsylania American Water Company stories in our "horror stories" area.

Write to your local politicians - city, town, borough... whomever controls the water utility - complain about how you're treated and tell them your next voting decision will be against any incumbent who does not show strong efforts to kick out Pennsylvania American Water Company.

Write, call and otherwise contact Pennsylvania American Water Company executives with your complaints. Don't waste your time with the toll-free customer service number...the poor folks answering that are probably as abused by PAWC as you are!

Visit our Facebook page and post your thoughts there.

Click the "share" buttons below for any network you are on and spread the word that way.

Most importantly: Tell others about this site!


How PAWC works very hard to make your local politician their friend...


Make no mistake. Pennsylvania American Water's agenda is simply to extract the most money from you at the least cost. So how is there "income" in it for local government? Seems like any "income" would have to come from what I pay PAWC, right? So basically the politicians get more revenue without going through that whole pesky raising taxes thing. It's hidden taxes that the politicians get to "blame" on PAWC.

So when Pennsylvania American Water Company is telling my local officials that hooking up with them can be an "income opportunity"... It surely makes me doubt that MY local officials are actually watching out for MY best interests...
Why I think PAWC Sucks

Below are a few words about how Pennsylvania American Water Company drove me to start this site. If you'd rather skip right to "the meat" just click the navigation on the right. PAWC Horror Stories is a place you can read others' horror stories and add your own. PAWC Contacts gives you direct contact information for PAWC Executives so you can reach them directly to complain, get a problem resolved, or just scream "you suck!" and hang up the phone... Okay, okay... stick to the first two.

I did not start off thinking PAWC sucked. I didn't much think of it at all when I moved from an area with another water utility. I just asked a neighbor who "the local water utility" was, called and signed up... utlities being, after all, some of the last legal monopolies around. It's NOT like you have a choice.

My first hint that Pennsylvania American Water Company SUCKS was the first water bill after I moved here... I did a double-take... "How much?"

I've lived in various cities in various homes over the years. I've been single, married, kids, had a swimming pool a few times. Had in ground sprinklers, hose-and-sprinkler, and yards I didn't water. And yet here, in a smaller home than before, no pool and a yard I don't water... My bill was triple anyplace I'd ever lived. I saw a water bill this big ONCE before - the month I filled up a brand new 45,000 gallon swimming pool.

THEN, the pressure BS started. Pennsylvania American Water Company cranked up the pressure in our area so they could service more distant areas without the pesky expensive bother of building more pumping stations. The fact that high pressure was being put through mains sometimes 100 years old? Feh. The fact that main ruptures became a near-daily event? Phooey. The fact that people's homes (over a dozen just known to me personally!) were being flooded out as their pipes/valves/hoses burst? Coincidence.

In fact, that was the story. The ruptured mains and street floods? Coincidence. The burst pipes, hoses and valves? Coincidence. The fact that the company offered to pay for whole-house pressure regulators (but not the installation charge!)... Unrelated. What a load of crap.

Then there are the bills. The bills that seem to get "lost in the mail" regularly. Every other bill I get is like clockwork, only Pennsylvania American Water Company bills seem to show up only periodically with dire overdue charges and late fees. Oh, and if you do get a bill that's late/overdue and want to pay it? PAWC can't be bothered to have an online payment system like every other utility. No no no. Apparently, they liked the 20th century so well, they're staying there. If you want to pay online, you have to go to some 3rd party payment processor, pay an extra fee, and wait 2 days for them to "forward" your payment to Pennsylvania American Water Company. (Probably because THEY have to cut a paper check).

Bottom line, PAWC Sucks. 

You'll find a couple things on this site: The best contact info we can find for PAWC executives, so you can complain directly without bothering the poor reps on the customer service line (who seem to hate PAWC as much as anyone). Also, please visit our "guest book" and add your PAWC gripe, complaint or horror story too.
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